Last updated: May 27, 2025

Welcome to the Alameda Vitória Hotel website. By accessing or using our website and services, you agree to the Terms and Conditions described below. Please read them carefully before making reservations or using our services. These terms govern the relationship between you (user, guest or client) and Alameda Vitória Hotel.

1. Website Purpose

The Alameda Vitória Hotel website (www.alamedavitoriahotel.com.br) is a platform for:

• Making accommodation reservations.
• Obtaining information about our facilities, services and promotions.
• Contacting our team for support or questions.

2. Reservations and Payments

• Booking Process:
  • Reservations can be made directly through the website, by phone or through partner platforms (e.g.: Booking, Expedia).
  • To confirm a reservation, you must provide personal information, such as full name, CPF, email and payment details.
  • Reservations are subject to availability and confirmation by the hotel.
• Payment Policies:
  • Payment may be required at the time of booking or upon arrival, depending on the chosen policy.
  • We accept credit cards, debit cards and other methods indicated on the website.
  • All transactions are processed by partners secure payment methods, in compliance with the LGPD.
• Cancellations and Refunds:
  • Cancellations must be requested at least 48 hours in advance for refundable rates, unless otherwise stated at the time of booking.
  • Refunds, when applicable, will be processed according to the policy of the selected rate.
  • Non-refundable reservations do not allow cancellation or change after confirmation.

3. Use of the Site

• Eligibility: The Site is intended for individuals 18 years of age or older or minors accompanied by a legal guardian.
• Permitted Use:
  • You agree to use the Site only for lawful purposes and in accordance with these Terms.
  • You may not use the Site for fraudulent activities, sending spam, or any action that compromises system security.
• User Account:
  • If you create an account on the Site, you are responsible for maintaining the confidentiality of your credentials.
  • Please notify us immediately of any unauthorized use of your account.

4. Privacy and Data Protection

• Your personal data is treated in accordance with our Privacy Policy (available at [insert link to privacy article]).
• We only collect the data necessary to process reservations, improve our services and comply with legal obligations, in accordance with the General Data Protection Law (LGPD - Law No. 13,709/2018).
• You can exercise your rights of access, correction or deletion of data by contacting us by email This email address is being protected from spambots. You need JavaScript enabled to view it..

5. User Responsibilities

• Provide accurate and up-to-date information during the reservation process.
• Respect the hotel rules during the stay, including check-in, check-out policies and behavior on the premises.
• Assume responsibility for any damage caused to the hotel facilities by misuse.

6. Responsibilities of Alameda Vitória Hotel

• Ensure the quality of the services offered, as described on the website and in the reservation confirmations.
• Protect your personal data with appropriate security measures.
• Provide supportfor questions or problems related to your reservation or stay.

7. Limitation of Liability

• Alameda Vitória Hotel is not responsible for:
  • Interruptions on the website due to technical failures, maintenance or events beyond our control.
  • Indirect losses or damages arising from the use of the website or services.
  • Inaccurate information provided by third parties (e.g. booking platforms).
• In the event of force majeure events (e.g. natural disasters), the hotel reserves the right to cancel or adjust reservations, offering alternatives when possible.

8. Intellectual Property

• All content on the website (text, images, logos) is the property of Alameda Vitória Hotel or its licensors and is protected by copyright laws.
• Unauthorized reproduction or use of any content on the website is prohibited.

9. Changes to the Terms and Conditions

• We may update these Terms from time to time. Changes will be posted on this page, with the date of the last update indicated at the top.
• Continued use of the website after changes imply acceptance of the new terms.

10. Contact

For questions, suggestions or complaints, please contact us:

• E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Phone: (27) 3204-6600
• Address: Av. Dante Michelini, 585 - Jardim da Penha, Vitória - ES, 29060-235

11. Applicable Law

These Terms are governed by the laws of the Republic of Brazil. Any dispute will be resolved in the competent courts of the city of Vitória, ES.

By using our website or services, you declare that you have read, understood and agree to these Terms and Conditions. Thank you for choosing Alameda Vitória Hotel!