In order to guarantee a pleasant and peaceful stay for all our guests, we have developed our General Accommodation Policy and Conditions. Our team is committed to providing you with a memorable experience, based on transparency, comfort and safety.
It is therefore important that you read and understand the information below before making your booking:
1. general information and presentation
- ACCOMMODATION POLICIES
Introduction to policies and the aim of providing a pleasant stay. - ABOUT OUR BOOKING AND PAYMENT POLICY
General booking conditions and payment methods. - GENERAL PROVISIONS
General rules and responsibilities of the hotel and guests. - UPDATING AND REVISING POLICIES
Information on changes to policies.
2. Tariffs, Payments and Fees
- ABOUT OUR INSTALMENT POLICY
Rules for payment in instalments. - TAXES
Breakdown of taxes and additional fees. - COMMISSION
Commission policy for travel agencies.
3. Check-in, Check-out and Accommodation
- ABOUT OUR CHECK-IN REGISTRATION POLICY
Rules and documents required at check-in. - EARLY CHECK-OUT POLICY
Conditions for early departure. - RETURNING KEYS
Procedure for handing in keys and borrowed items.
4. Cancellations and No Shows
- ABOUT OUR NO-SHOW POLICY
Rules for no-shows. - ABOUT OUR CANCELLATION AND WITHDRAWAL POLICY
Cancellation, refund and right of withdrawal policies.
5. Flat Structure and Services
- FLAT CATEGORIES
Room types and maximum occupancy. - ABOUT ROOM TIDYING
Rules for cleaning, changing bed linen and looking after items in the room. - ABOUT FORGOTTEN ITEMS
Policy for items left at the hotel.
6. Specific Policies for Guests
- ABOUT OUR POLICY ON MINORS
Rules for hosting children and teenagers. - VISITS
Conditions for visitors. - FOR YOUR PET
Pet policy and exception for guide dogs.
7. Additional Services
- BREAKFAST
Information about breakfast and individual prices. - ABOUT OUR DAY USE POLICY
Rules for use of the facilities without an overnight stay. - INTERNET/WI-FI CONNECTIVITY POLICY
Details of the internet service. - POOL USE
Pool opening hours.
8. Car park
- THE CAR PARK
Rules and conditions for using the car park.
9. Restrictions and prohibitions
- RESTRICTIONS AND PROHIBITIONS
List of actions prohibited on the hotel premises.
We have adopted a pricing system based on seasonality, hotel demand and occupancy availability;
All our rates are published in R$ (Brazilian Reais), as well as the conditions relating to them, and may change at any time, provided that the booking has not yet been confirmed. Our daily rates are established according to the period of use, the category and the number of occupants in our flats according to capacity;
Promotional rates are only valid with advance payment or in the method available on the website and chosen by the customer;
One set of towels (bath/face) per guest and amenities are provided;
Specific beach and pool towels are available from reception at a cost of R$5.00 per towel. Towels may not be taken from the flat for this purpose. The pool towel must be collected and returned to reception. In the event of loss, a charge of R$ 30.00 will apply;
We have 1050w hairdryers available in the flats;
The key to the flat is only released to people registered on the system and, for everyone's safety, proof of data will be requested before the key is released to the guest;
Accommodation starts at 2pm and ends at 12pm the following day. After this time, a supplement will be charged;
If you exceed the check-out time limit (12 noon), you may be charged 50% of the day's rate until 6pm; if you exceed this time, you will be charged one of the day's rates;
During the stay, for every R$700.00 in consumption (daily rates and extra consumption), the hotel will request partial cancellation of the expense;
We are not responsible for objects or belongings left in common areas of the Hotel or for valuables or money left in the flat - use the safe available for this purpose;
By making a reservation at the Hotel, regardless of the channel, the client accepts and agrees to the General Policies that establish the terms of the Hotel's service from reservation to accommodation, as well as defining the reciprocal rules.
ABOUT OUR BOOKING AND PAYMENT POLICY
When booking on our website (www.alamedavitoriahotel.com), the total amount of the stay will be charged at the time of booking, and the card details requested by the sales engines will be required. Once payment has been made, all the payment conditions and accommodation rules set out herein are deemed to have been accepted;
The balance of consumption must be paid at check-out. The booking holder is responsible for full payment;
Management will retain the luggage of guests who do not pay their outstanding bills or who are more than three hours past their check-out time (Art. 1.467, §1, of the Brazilian Civil Code);
Please check the payment policies of your rate when booking, as some rates/packages may have different payment policies.
The establishment accepts cards: Visa, Mastercard, Maestro and Visa Electron, Elo, American Express and PIX.
GENERAL PROVISIONS
The Alameda Vitória Hotel accepts no responsibility for third party services such as taxis, shows, outside restaurants, etc;
We offer laundry services, please check availability and prices with reception;
Urbanity, quiet, hygiene, silence (after 10pm) and good behaviour must be maintained. Failure to do so will result in a fine of one night's accommodation and compulsory departure, without prejudice to the contract price;
Upgrades are sometimes possible and sometimes not, depending on the hotel's occupancy at the time of the request. The impossibility of upgrading does not generate any kind of compensation to the guest;
Parcels and correspondence should be delivered to reception.
For the safety of all Guests, the Hotel has an internal TV circuit, monitoring the corridors, reception, restaurant and other public areas. The images have limited access and will only be shown in the event of serious incidents or if requested by court order;
The Alameda Vitória Hotel is not responsible for objects or valuables left in the accommodation and/or common areas;
To wait for taxis, Uber or other transport vehicles, guests are advised to remain inside the hotel lobby until the transport vehicle arrives.
Guests are aware that failure to comply with these regulations may result in civil and criminal liability under Article 176 of the Penal Code - Taking a meal in a restaurant, staying in a hotel (...) without having the resources to pay for it. Penalty - imprisonment from 15 (fifteen) days to 02 (two) months, or a fine.
In accordance with the provisions of articles 1.467 and 1.470 of the Brazilian Civil Code of 2002, the Hotel reserves the right to retain luggage, jewellery and money in the possession of guests who do not pay their respective bills.
UPDATING AND REVISING POLICIES
The Alameda Vitória Hotel reserves the right to change, modify and adjust policies at its convenience and without prior notice. All changes will be published on our website and will take effect immediately upon publication. We recommend that guests periodically review our policies to be aware of any changes.
ABOUT OUR INSTALMENT POLICY
Daily rates (except consumption) can be paid in up to three instalments without interest;
Payment in instalments will only be accepted on Visa, Mastercard and Elo cards. The minimum amount for instalments is R$ 500.00.
FEES
5% ISS (Service Tax) charged on daily rates;
R$ 3.00 Tourist tax optional.
COMMISSIONING
Travel and tourism agencies will receive a commission of 10 per cent of the daily rate paid, on presentation of the invoice for the service.
NET rates will not be commissioned. The deadline for claiming the commission is 6 (six) months from the date of issue of the accommodation invoice, and payment will be made within this period on presentation of the necessary documentation.
ABOUT OUR CHECK-IN POLICY
According to the Normative Instruction of the Ministry of Tourism (EMBRATUR) - Law 11771/08 - it is compulsory for a guest to fill in the FNRH (National Guest Registration Form) in full and to present a valid original photo ID;
If there is a child and/or adolescent, they must present a valid original document for the child and another document proving the authority of the accompanying adult (birth certificate, ID or travel authorisation);
Data storage is regulated by the LGPD (Law 13709/18).
EARLY CHECK-OUT POLICY
Early check-out is at the guest's option. Please note that if this is due to a change in the weather and/or any other unforeseen circumstance and is justified (formally or informally), this decision will not result in a refund of the amounts paid or due, or a credit of daily rates/values to be used at a later date.
RETURN OF KEYS
When you check out, hand in the key at reception, as well as any borrowed items such as a plug adapter, hairdryer or other items you may have requested.
ABOUT OUR NO SHOW POLICY
Withdrawal, no-show or cancellation after the stipulated deadlines (up to 24 hours before check-in) will result in immediate cancellation of the reservation, with no possibility of rescheduling dates and/or refunding amounts deposited/paid;
For guaranteed bookings, failure by the guest to turn up on the day of the booking will result in payment of the stipulated fine of one (01) night.
ABOUT OUR CANCELLATION AND WITHDRAWAL POLICY
The Right of Withdrawal refers to Article 49 of Statute 8.078/90 of the Brazilian Consumer Defence Code (CDC). This law allows consumers to withdraw from a contract within 7 days and receive a full refund of any payments they have made. This applies to payments made for both products and services - including accommodation bookings made online or over the phone.
Cancellations within the regret period will be refunded within 7 (seven) working days by means of a reversal with your card company. The procedure for visualising the credit is the sole responsibility of the administrator and varies according to the due date/closing date of the customer's invoice.
Reservations with a No Show Guarantee can be cancelled up to 24 hours before the Guest's arrival. After this time, the amount corresponding to one night will be charged and this amount cannot be converted into credit for future stays. Reservations without a No Show Guarantee will be cancelled automatically at 6pm on the day of check-in.
For bookings made at the NON-REFUNDABLE rate, the total amount of the nights will be charged at the time of booking and, in the event of cancellation/change, there will be no refund of the nights paid.
FLAT CATEGORIES
LUXURY, LUXURY PCD, SUPER LUXURY SEA FRONT, MASTER and STANDARD [DOUBLE BED or 2 SINGLE BEDS]: Maximum occupancy up to 2 people;
SPECIAL LUXURY, PREMIUM [DOUBLE BED + EXTRA BED]: Maximum occupancy up to 4 people;
We don't work with extra beds or mattresses;
ABOUT TIDYING THE ROOMS
The flat is cleaned and tidied daily from 8am to 3.30pm. If you do not want this service, please use the DO NOT PERTUBE card attached to the door;
Bed linen will be changed weekly, or as required, when the flat is occupied continuously. In order to change the towel set (bath and face), it must be deposited on the bathroom floor, but we ask the guest to be understanding and kind enough to reuse them as many times as they see fit, before putting them out to be washed and sanitised, in an ecological attitude intended to reduce the negative impact on the environment.
We do not tidy the rooms or change towels on the day of check-out. If required, this service can be contracted separately at an additional cost, directly at reception;
Room linen (sheet, pillowcase, blanket, bed cover, face or bath towel and bathroom rug) used to clean shoes, paint hair, make-up or for other purposes that damage the item or increase the normal dirtiness of its use (shoe marks, blood, among others) will be charged at the price of the item that is used/damaged, or the amount corresponding to sanitising and cleaning;
In order to maintain the quality of bed linen and bath towels, as well as furniture and equipment, we need to charge guests when these are damaged or excessively dirty;
You are requested to take the utmost care with the objects, bed linen, furniture and utensils owned by the Hotel, which are intended for guests to provide comfort and well-being. Any damage, destruction, shortage or loss will be charged to the guest's account;
The guest will be charged for bath/bed linen that is not found in the flat when it is cleaned or checked out, as well as damaged linen;
Materials borrowed from any sector of the Hotel must be handed in at reception, failure to return them by the date of departure will result in them being charged.
ABOUT FORGOTTEN OBJECTS
We are not responsible for items left inside the flat, they can be left in the safe. Or ask reception for assistance.
Forgotten items will be kept for a maximum of 90 (ninety) days from the date of check-out. Once this period has elapsed, the Hotel may dispose of them as it sees fit.
ABOUT OUR MINORS POLICY
In compliance with the Statute of the Child and Adolescent (Law no. 8.069, of 13.07.1990), minors under the age of 18 are not authorised to stay unaccompanied by a parent or guardian. All minors under the age of 18 will be required to show a photo ID at check-in, even if they are accompanied by their parents. If a child under 18 is accompanied only by a guardian other than their parents, they must present a written authorisation document signed by their parents and notarised. Click here to access the model authorisation for the accommodation of an unaccompanied child or adolescent.
One child from 0 to 7 years old (up to the age of 8) will be free in the same room as the parents (deluxe room with king size bed, child sleeps in the same bed as the person responsible - room does not have space for an extra bed). Other flat categories with extra beds will be charged the normal daily rate depending on the number of people in the flat.
The provision of a cot for babies up to 12 months, when complimentary, will be granted subject to availability. Please ask in advance. The size of our cot is 94cm X 64cm;
Accommodation for foreign minors must respect the same guidelines as above and follow the laws in force.
Guests are not allowed to leave children unattended on the hotel premises.
VISITS
To avoid embarrassment, inform reception of the arrival of a visitor.
Visitors must identify themselves at reception and fill in the FNRH for registration.
Limit of up to 2 people per flat, no minors allowed without prior authorisation.
Guests or visitors must pay the visitor's tax (R$ 100.00) regardless of how long they stay in the flat, check with reception for more information.
FOR YOUR PET - PETS
Due to the lack of specific structure and organisation for the proper care of pets, we do not accept pets at this time;
In accordance with Federal Law No. 11.126/2005, which guarantees the right of access for people with disabilities accompanied by guide dogs in all places open to the public or for public use, guide dogs are allowed on the Hotel's premises.
We appreciate your understanding and respect for our policy in this regard;
BREAKFAST
Served in the restaurant according to the board contracted. Value of breakfast (separate) if not included in the daily rate: R$ 42.90 per person.
ABOUT OUR DAY USE POLICY
The term "DAY USE" refers to the practice of using the hotel's facilities and services during the day, without the need to stay overnight. It's an interesting option for those who want to take advantage of the hotel's facilities for a few hours during the day, without having to stay.
The internal areas are exclusive to guests;
The DAY USE tariff has a 10-hour stay (between 8am and 6pm), with a stay for the day of booking;
The Day Use rate is not valid for overnight stays;
INTERNET/WI-FI CONNECTIVITY POLICY
We have a 50MB / fibre-optic internet connection throughout the hotel, and this speed serves our guests. Please note that, like all other broadband users, we depend on the variation of the provider, and the Alameda Vitória Hotel is not responsible for any possible fluctuations or unavailability of the internet service on the part of the provider or for reasons of force majeure.
Internet access: the USER must have the minimum equipment to use the services provided by the PROVIDER (computer and network card or compatible and access software - browser, instant messenger, etc). The USER is responsible for any charges incurred as a result of using the service and must take the necessary measures to prevent third parties from using it; the use of a VPN (free choice) is recommended for access to the Hotel Network for browsing as a security measure for the user.
ABOUT USING THE POOL
Opening hours are from 9am to 10pm daily, except on Mondays when we clean and maintain the premises;
We use chemical products (active chlorine) to clean and sanitise;
Maximum capacity of up to 25 people simultaneously;
Depth of 1.20 metres;
Children under 12 will only be allowed in the pool accompanied by their guardian;
Do not enter the pool if you have medical restrictions;
Use the shower and foot wash before entering the pool;
No eating or drinking in the pool;
No glass objects in the pool area;
No pets in the pool area;
Do not use sun cream in the pool;
Responsible Chemist: Luciano Simonelli Lírio (CRQ 21-401017)
THE CAR PARK
We have private, rotating and enclosed parking spaces on the property's premises. Use during your stay is complimentary;
We do not reserve spaces, subject to availability when the vehicle arrives;
All vehicles must be registered at the hotel reception;
Vehicles should be kept closed and locked and no objects or valuables should be left inside them in the car park, thus avoiding damage, theft and future hassle;
Any type of damage to the vehicle, such as break-ins, fire or acts of vandalism by third parties, must be reported to reception and the hotel management for investigation and accountability, and the police will be notified for possible investigation by drawing up a police report;
No sudden acceleration, loud music or any other noise that disturbs the peace and quiet is allowed.
IMPORTANT: Vehicles parked on streets and public roads are not the Hotel's responsibility.
RESTRICTIONS AND PROHIBITIONS
It is expressly forbidden:
SMOKING inside the hotel's internal facilities (flats, bathrooms and lounges) - Law no. 9.220/09 - all public areas and rooms of the hotel are exclusively non-smoking;
Use sound equipment in the hotel's common areas. Please respect other guests by keeping quiet, especially between 10pm and 6am;
Laying out clothes/towels on the balconies/windows of the flats, throwing objects out of the window, on the floor of the corridors and car park or in the toilets;
Use cookers, lighters, portable cookers and other such equipment - if you can prove that they have been used, the hotel management will ask you to leave the property;
Enter sectors restricted to employees (laundry, kitchen, storeroom);
Taking towels from the flats for any activity outside the Hotel;
Use bed/bath linen to clean shoes, dye hair, apply make-up or for other purposes that damage the garment (the cost of the garment used/damaged for these purposes will be charged);
It is strictly forbidden to use, carry, buy or sell any illicit drug on the hotel premises, remembering that any conduct related to illicit drugs is a criminal offence in Brazil.
Carrying or using materials that could pose a risk to themselves or others;
